Shipping and Delivery Policies
- The following shipping options are available for apparel, accessory and some bicycles.
- UPS Ground, FedEx Ground, or USPS
- In-store pickup is available for all items. (subject to availability)
- Orders usually ship within three business day of being placed.
- Please note that some items may be subject to additional shipping and handling charges because of size or weight.
- Sorry, but we do not ship outside of the Continental U.S
In Store Pickup
- Pre-Orders must include 100% down payment to hold for 30 days
- Most orders will be ready within one business day.
- Some items may require additional processing time to transfer from off-site locations or for product assembly.
- We will call or email you once your order is ready for pickup.
- If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store.
- Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Merchandise Returns (Excluding Bikes)
- If you are not fully satisfied for any reason, you may return the item for a full refund within 30 days. Receipt must be present for 30 day refund. Merchandise MUST be in original packaging with tags intact and be in new, un-used and un-worn condition.
- No refunds or returns are accepted on bicycles, onewheels, special ordered or warehouse items, gift certificates, or closeout items. Special order deposits will be forfeited if a warehouse or special order is cancelled.
- Please call or email us for a return merchandise authorization number and write this large and legibly on the outside of your return shipment. Without an RMA number your return may be delayed or remain unprocessed
- Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
- Riding on the Edge reserves the right to limit returns and exchanges regardless of receipt.
- Refund Exceptions/Terms:For credit/debit card returns, the exact card must be present. In-store cash purchases will be refunded in the form of in store credit within 10 business days of return.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.